Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

delivery will be attempted, but we MUST have a phone number for the person receiving flowers. as our climate is mostly hot and flowers cannot be left 8 out of 10 times. if person is not home we will call to see when they will be home to receive the flowers. if they will be back shortly we will leave them or come back when they will be home. we cannot keep going back to the home. without the number its impossible to complete the delivery. thanks for your understanding.

We accept returns only for items that arrive defective or damaged. We also offer exchanges — please contact us within 24 hours of delivery to arrange a return or exchange.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.